Quote:
Originally Posted by Mike
Peter/ Alan et al
MBM have responded very positively to Peter's video, and my request for a replacement.
Their response in full:
"Hello Mike,
I am sorry Mr. Edwards has had trouble with one of our boosters. When we sell product overseas, it can be difficult to warranty items because of the high cost associated with shipping them back. We need to be able to test the product and with the cost to ship parts back and forth, that just simply is not feasible. In most cases when we sell overseas, we do not extend a guarantee because of this. I appreciate the fact that he went to the trouble to make a video and show the issues that he is having and I can feel confident that what there are indeed issues with the booster, and with that, I have no problem sending you a replacement with your next order.
Sincerely,
Steve Brown
Sales Director"
I think that is as good and quick a response as we could have wished for.
It is a shame for Peter that he is the one to get a faulty servo. Sorry Peter!
But we will get it resolved to your complete satisfaction.
Mike
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Great result....
Nobody's manufacturing processes can be 100% perfect so there's always one unlucky person that gets the faulty one. But great customer service from MBM (and of course, Mike!) in agreeing to an instant replacement.
You can't argue with that.
