Glad it worked out for someone! To be honest though, it does seem that some local offices are okay- Luton and Nottingham have a good press, sounds like we can add Birmingham to that.
Others though are pretty damn useless. 2 weeks after my vehicle inspection (at which the engineer simple confirmed the chassis number hadn't changed from when it was tested at the SVA test) I still haven't heard anything. I rang and was told they'd ring me back within a couple of hours- they finally rang me back many hours later to say the engineer still hadn't send his "report" and they're demanding an MOT saying that it shows up things that SVA don't
Grrrrrrrrrrrrr....
Ben