Since posting this thread I have had several phone calls and emails relating to problems customer are having because they have not been able to contact Andy at Ribble HQ.
I know he's only at Ribble HQ for a few hours a week and he is trying to avoid stress.
Dealing with customer CAN be stressful, dealing with unhappy customer IS stressful, so I think it's just his way of dealing with it.
I am not defending his action just trying to explain them
.
I am hoping to meet him next week
and if I do I will pass on the messages I have received.
Keep the faith all will be sorted soon